Refund Policy

1. 7-Day Money-Back Guarantee

At zen+ TV, we want you to be completely satisfied with our service. If you are not satisfied with your subscription for any reason, we offer a full refund within the first 7 days of your initial purchase.

2. Eligibility for Refunds

To be eligible for a refund under our 7-day guarantee, the following conditions must be met:

• The refund request is made within 7 days of the initial subscription purchase date.
• You have not violated our Terms of Service (e.g., no account sharing or restreaming).
• This policy applies to new subscriptions only. Renewal payments are generally not refundable.

3. Non-Refundable Situations

We cannot issue refunds in the following scenarios:

• Requests made after the 7-day guarantee period has expired.
• Issues resulting from your own internet connection, hardware devices, or setup errors (our support team is available to help resolve these issues).
• Temporary downtime or maintenance periods (we strive for 99.9% uptime).
• Accounts that have been suspended or terminated due to a violation of our Terms of Service.

4. Cancellations

You may cancel your subscription at any time. Canceling your subscription will prevent future automatic renewals. Your service will remain active until the end of your current billing cycle. No partial refunds are provided for unused time in a billing cycle.

5. How to Request a Refund

To request a refund, please contact our support team at support@zenplustv.com with your account email address and order number. Refund requests are typically processed within 24-48 hours. Once approved, the funds may take 3-5 business days to appear on your bank or credit card statement, depending on your financial institution.